Work
IBM
Product Designer
Nov '19 - Present
- Designing AI-driven workflows; shortening users’ task completion from days to hours
- Created an expandable table pattern; used by more than 66,000 users and 2 products
- Decreased implementation issues by 20%, through co-leading a development and design workshop with 66 attendees
- Managed 3 interns’ workloads and mentored them on IBM’s Design System
- Reduced UX specification delivery time by 80% through product training for 50 developers and 12 designers
IBM
Product Designer
Jul '17 - Oct '19
- Moderated cross-functional design thinking workshops for various business units
- Designed a new Enterprise Data Science product for Fortune 100 customers; launched within 2 months
- Established design team as stakeholders in roadmap discussions; previously exclusive to product management and sales
- Fostered collaboration between design and product management by establishing biweekly syncs
- Designed data visualizations to help users easily understand complex data trends
- Consolidated Sketch symbols into one master library; reduced project times by 50%
Google Fiber
Social Impact Design Intern
Aug '16 - Dec '16
- Improved internet access for 5,800 low-income residents by designing training about free community Wi-Fi spots
- Conducted primary and secondary research on low-income residents’ internet usage behavior
Amazon Alexa —
Rain Agency
Voice Design Intern
Aug '16 – Dec '16
- Launched and designed Alexa’s Tide skill for the Amazon Echo
- Constructed voice flowcharts to enable automated step-by-step instructions for 200+ stain removal questions
- Developed conversational tone for Alexa’s Tide skill by identifying and mapping anticipated user questions
IBM
Product Design Intern
Jul '16 - Aug '16
- Led 5-person multidisciplinary team to rapidly ideate, wireframe, and prototype a product in 7 weeks
- Conducted usability tests for IBM’s internal new hire website to improve employee retention by 33%
- Prototyped an internal skill-tracking and career-building website for 400,000+ employees
Education
UC Berkeley Extension
Design Course
Jan '20 - Present
- User interface design
Brigham Young University
BFA Graphic Design
Aug '12 - Apr '17
- HTML/CSS, app design, layout, branding, and community leadership
RISD
Summer School
May '15 – Aug '15
- Magazine and poster design
Service
AIGA Gain Conference
Volunteer
Oct '14
- Coordinated first-day operational logistics for 2,000 conference attendees
Y-Serve
Vice President
Aug '13 — Apr '14
- Organized semi-annual retreats for 113 student leaders managing 40+ service organizations
- Trained and supervised service efforts of 13 student leaders — managing 5 community programs
Y-Serve
Program Director
Aug '12 — Apr '13
- Trained 33,000+ freshmen on vital leadership skills
Software & Skills
Software: Sketch, Keynote, InVision, After Effects, Photoshop, Illustrator, and InDesign
Skills: Visual design, UX design, problem solving, design thinking, voice experience design, and journey mapping